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Home » FAQ

  • Q Are we trading company or manufacturer ?

    A Manufacturer.
  • Q Is the sample order available or not ?

    A Sure, we accept sample order. And the sample time usually is 7 working days.
  • Q Is available to customize the size or model ?

    A OEM service is available.
  • Q Is available to buy the frame or desktop separately ?

    A Available.
  • Q Is it difficult to assembly a desk ?

    A No,it’s very easy to assembly the desk according to the detailed assembly instruction or video assembly instruction.
  • Q Do you need to drill holes in the desktop by yourself when assembling ?

    A No need. There are pre-drilled holes .
  • Q How to warranty the quality ?

    A Each of our products goes though thousands of tests during development, and only after passing the test we start the production. Every desk is fully inspection before the shipment by our workers to ensure every detail is perfect. 
  • Q Does the desk is wobble when it goes up and down ? Will the voice be loud ?

    A No at all. Our desks has undergone thousands of stability test during development to ensure the stability ,and it’s quiet .
  • Q Does the voice will be cloud when turning the crank ?

    A No, it’s quiet, less than 45db.
  • Q What’s the warranty of the desk ?

    A 5 years for mechanical parts ,2 years for electric parts.
  • Q What about if missing parts ?

    A Please contact our customer service staff to reissue the accessories.
  • Q What about if the controlled motor damaged ?

    A Please contact our customer service staff to arrange the maintenance or resend the new motor.
  • Q Is possible to customize the size of desk top ?

    A Yes, we can do according to your size request.
  • Q What’s the material of the frame?

    A We use durable steel tubes that are thicker than other companies’, greatly increasing the load-bearing capacity of the table.
  • Q What’s the surface treating of the frame ?

    A The surface of the frame is sprayed by powder coating instead of conventional paint. The surface is smoother and the color looks better and the thickness of coating is more well-proportioned ,surely the anti-rust effect is better, and the most importantly ,there is no smell .
  • Q How is the surface of the product treated ?

    A We painting it by powder coating, smooth and well rust resistant and no smell.
  • Q What is the material of the desk ?

    A For the frame we use solid steel tube, use natural bamboo or environmentally friendly MCF as the desktop materials.
  • Q What’s the material of the desktop can be chosen?

    A There are bamboo and MCF desktop for choosing.
  • Q Can the desk converter adjust the height to any place throughout the range ?

    A Yes, you can adjust it to any height within the range.
  • Q What’s the overall depth from front to back (including the working space and keyboard tray ) ?

    A  The overall depth from front to back is 700 mm.
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